FAQs

Bibs

• Can I pick up my bib on race morning?
• I purchased bib delivery and it hasn't arrived, what should I do?
• Where can I find my bib number?
• I had my bib mailed, where can I pick up my race shirt?
• Where do I pick up my bib?

Registration

• Can I cancel and get a refund if I didn't purchase the Tower Refundable option when I registered?
• How can I confirm my registration?
• Can I run virtually or defer to another year?
• Can I transfer my entry to someone else?
• Can I update my registration information?
• How do I change my event?

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Registering NB+ (Non-binary+)

• What does NB+ stand for?
• Is the race timed the same for NB+ registrants?
• How will the addition of NB+ influence the Male and Female division/ categories?
• Can I update my gender to NB+ if I'm already registered?

Racers with Disabilities

• Can I run the San Francisco Marathon if I have a disability?
• I am blind and need a guide. How does my guide register?
• Do you allow wheelchairs?
• Do you allow dogs on the course?

Race Weekend

• Starting Corral's
• Can I purchase VIP tickets after I register?
• How else do you recommend traveling within the city on race weekend?
• When and where is the Expo?
• Is there a gear check on race morning where I can leave my stuff?
• How can I retrieve my Gear Bag if I forgot to pick it up?

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Volunteers

• How do I sign up as volunteer for the San Francisco Marathon?
• My group would like to volunteer, how do we sign up?
• What is the minimum age to volunteer?

Course

• Where can I see Course Maps and elevation for the races?
• How can I see maps of the courses?
• Is The San Francisco Marathon USATF Certified?
• Is The San Francisco Marathon a Boston Marathon Qualifying Race?
• What are the course time limits?
• Can I bring my own water bottle on the course?

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Elite and Subseed Athletes

• I submitted an application for the Sub or Elite program but wasn't approved, why not?
• Can I use results from a 5 or 10K race to qualify as a Sub or Elite Athlete?
• Do you have Elite and Subseed programs?

Transportation

• Can I purchase a Bart/ Bus ticket if I'm already registered?
• Race Morning Runner Shuttles
• Does BART run on race morning?
• Is there parking near the course?

Results and Photos

• How can I access photos of myself from the race?

Challenges

• How do I qualify for a challenge?
• How do I confirm my challenge eligibility?
• Is there anything extra I need to do when I register to take part in a race challenge?

Charity

• How does your charity program work?

Teams

• Can I create a team if I have less than 10 people?

Pacers

• What are the Pacer paces and times?

Merchandise

• I used a promo code for an item when I registered, when will I receive it?